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Do I have to pay tax?
How do you ship the products?
How long does it take to deliver the goods?
What if the product does not arrive?
Do you sell brand name products?
My product disappeared from your site or is 'on hold'!
What is your method of payment?
Can you tell me specific or technical details about an item?
I don't like the item or know how to operate it.
Do you accept quantity orders?
Do I get a price break on multiple items?
The manual is in Chinese!
What is your privacy policy?
How many shipping fee / service charge fee per order?


Do I have to pay tax?
Only Ohio residents are to pay 7% sales tax on their shipments.

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How do you ship the products?
We ship via Air Mail from Hong Kong to Worldwide. Register Mail only need to add US$2.0

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How long does it take to deliver the goods?
Most normal sized orders are sent out within 3 working days. Delivery takes 5-7 days depending on your destination

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What if the product does not arrive?
We guarantee your products will arrive safely. In the unlikely event your package is lost, we will re-send the goods or give you a full refund.

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Do you sell brand name products?
Most of our products are unbranded for the best price and value that we pass to you the consumer. They are considered OEM products that could be branded by another company. We offer them direct to the consumer with a 6 month warranty to back them. Quick comparison proves that our products often offer more features for less money than the advertised brands. Why pay more?

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My product disappeared from your site or is 'on hold'!
When an item is out of stock, we will temporarily remove it from our list. We will return it when it becomes available, which is usually only a few days. It also could become discontinued as stocks deplete or is replaced by a better model. While care is taken to accurately remove items that are not available, a few may slip by our watch. If this occurs and your item is in fact unavailable, you will be notified and offered to wait for the item, or accept a refund.

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What is your method of payment?
FREE shipment for all product. Payment method: XOOM payment gateway Buyer need to pay the XOOM service charge per order as: By U.S. Checking account : US$4.99 By VISA / Credit Card : US$9.99

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Can you tell me specific or technical details about an item?
In most cases, the listed specifications of each item is all the information I have available. I do not have copies of manuals or packages.

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I don't like the item or know how to operate it.
Our 6 month warranty only covers the hardware against faults and defects. In most cases the product will be replaced under warranty if defects are apparent. You are responsible to learn to operate and utilize the item. We cannot accept returns based on features or desire of the item. Please order responsibly and read each description in full. You can always resell it!

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Do you accept quantity orders?
Yes, please email with your item and quantity you would like and I will quote you the price and shipping. My Mail is palmliu@yahoo.com.hk

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Do I get a price break on multiple items?
Yes, multiple items sent to the same address on the same order will save on shipping. Any excess in calculated shipping charges will be refunded.

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The manual is in Chinese!
Where an item has a Chinese only manual, it is highlighted in the description where possible.

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What is your privacy policy?
All information we collect is for shipping your item. We do not keep or sell lists of phone numbers or emails. We do need these to be accurate when ordering, or else your order may be delayed.

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How many shipping fee / service charge fee per order?
For insured item buyers (adding USD 2.00) for registed mail),we offer tracking number so as to you can track the shipping status. FREE shipment for all product, using XOOM payment gateway Buyer need to pay the XOOM service charge per order as: By U.S. Checking account : US$4.99 By VISA / Credit Card : US$9.99

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Last Updated: 9 Jun 2010 11:43:24 PDT home  |  about  |  terms  |  contact
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